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Privacy Policy

SpireMT website, Spire Water app and Spire Capture app Privacy Policy

Revised Jan 20, 2021

Note:This Privacy Policy applies only where not superseded by a governing Spire Metering Technology, LLC as a Service Agreement.

Spire Metering Technology, LLC (collectively referred to herein as “SMT”, “we”, “our” or “us”), recognizes the importance of protecting personal data we may collect from visitors and any other individual or entity (“Users”, “you”, or “your”) who visit our websites and our mobile APPs. This Privacy Policy applies to data collection by SMT and shall apply to your use of the website, www.SpireMT.com, and other SMT-related websites, mobile APPs, applications, software, communications, capabilities and services (“Services”) accessible on or by any top-level SMT domain owned by us (each, a “Site” and collectively the “Sites”), but excluding services that state that they are offered under a different privacy policy.

This Policy does not apply to information we collect through any other means or to information collected by any third party (including our affiliates and subsidiaries), such as information that may be collected by any application or content (including advertising) that may link to or be accessible from our Sites.

Term of Services
You must agree to the terms of this Privacy Policy to use our Sites. Your continued use of these Sites after we make changes to this Privacy Policy will be an acceptance of those changes. If you do not agree to our Privacy Policy or any changes to it, you should not use our Sites and do not have permission to do so.

By accessing or using the Sites in any manner, you also agree to be bound by SMT’s Terms of Service (the “Agreement”), found at website https://SpireMT.com/about/policies/termofservice. Please read the Agreement carefully. If you do not accept all of the terms and conditions contained in or incorporated by reference into the Agreement, please do not use the Sites.

Information We Collect
We may collect the following types of information ("collectively "Information") from users of our Sites:

  • Information that is identifiable to you as an individual, such as name, postal address, e-mail address, IP address and telephone number ("Personal Data");
  • Information about your devices, including its location, and your water usage, flow data, energy consumption;
  • Information about your electronic communications equipment and software, such as your internet connection, computer operating system, and browser; and
  • Information about how you interact with our Sites, such as which pages you visit, which links you follow, and what terms you search.

How We Collect Your Information
There are two ways to collect your information:

  • Directly from you when you provide it to us by registering, filling in forms, subscribing, downloading our application or APPs, or contacting us, posting, chatting, or requesting products services; and
  • Automatically, through the use of cookies, Web Beacons or Clickstream Data, as you search or navigate through the Sites.

Cookies. A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our services. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our services. For more information about our use of cookies, including details on how to opt-out of certain cookies, please see our Cookie Policy.

Web Beacons. Pages of our services or our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags and single-pixel gifs) that permit us, for example, to count Users who have visited those pages or opened an e-mail and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

Clickstream Data. Clickstream data is information collected by our computers when you request Web pages from the Sites. Clickstream data may include information such as the page served, the time spent viewing the page, source of the request, type of browser making the request, the preceding page viewed and similar information. Clickstream data permits us to analyze how visitors arrive at the Sites, what type of content is popular, what type of visitors in the aggregate are interested in particular kinds of content on the Sites.

How We Use Your Information
We may use the Information we collect from you or that you provide to us:

  • To present our Sites and their contents to you and allow you to participate in interactive features.
  • To provide you with notices about your subscription.
  • To enhance the performance of our Sites and to improve our products and services.
  • To provide you with information, products, or services that you request.
  • To notify you about changes to our Sites or any products or services we offer or provide though them.
  • To carry out our obligations and enforce our rights arising from any contracts between you and us, including for billing and collection.
  • In any other way we may describe when you provide the Information.
  • For any other purpose with your consent.

Disclosure of Your Information
We may disclose Information that we collect or you provide as described in this Privacy Policy:

  • To our subsidiaries and affiliates.
  • To contractors, service providers and other third parties we use to support our business.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of SMT's assets or stock, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which information held by SMT about our Sites users is among the assets transferred.
  • To fulfill the purpose for which you provide it.
  • For any other purpose disclosed by us when you provide the Information.
  • With your consent.
    • We may also disclose your Information:

      • To comply with any court order, law, or legal process, including responding to any government or regulatory request.
      • To enforce or apply our Terms of Services and other agreements between us, including for billing and collection purposes.
      • If we believe disclosure is necessary or appropriate to protect the rights, property, privacy or safety of SMT, our customers, or others.
      • Aggregated with information about other users so that it does not identify any individual.
        • We will NOT disclose, sell or release Information that we collect or you provide as described in this Privacy Policy:

        • To be used in marketing, solicitation of outside services, or otherwise by third parties
        • Data Security
          We have implemented reasonable measures designed to secure your Information against accidental loss, unauthorized access, use, alteration, and disclosure. These measures include using Secure Socket Layer (SSL) technology to encrypted transaction data, and password with anyone.
          controlled access to parts of our Sites. You are responsible for keeping your password confidential. We ask you not to share your password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. No one can guarantee the security of your Information transmitted to our Sites, including us. Any transmission of Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Sites.

          Governing Law
          All disputes or claims relating to the Sites and this Privacy Policy shall be governed by and construed in accordance with the internal laws of the State of Massachusetts without giving effect to any choice or conflict of law provisions.
          By using our Sites, you agree that any dispute arising out of, or related to, this Privacy Policy or your use of the Sites shall be brought exclusively in the federal or state courts located in Boston, Massachusetts. You waive any objections to the exercise of jurisdiction over you by such courts and agree to venue in such courts to the fullest extent permitted by law.

          Changes to Our Privacy Policy
          Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any privacy policy changes on this website https://SpireMT.com/privacy.html, and, if the changes are significant, we will provide a more prominent notice (including, for certain services or programs, email notification or privacy policy changes). We will also keep prior versions of this Privacy Policy in an archive for your review.
          If you are a California resident, you are permitted by California law to request information regarding the disclosure of your Personal Data by SMT to third parties for the third parties' direct marketing purposes. This Privacy Policy applies only to activities within the State of California. You may request such information by sending an email to us at: support@spiremt.com.

          Notice to Citizens and Residents of Canada.
          The Information provided or collected by use of this Sites will be stored on servers located in the United States of America. If you wish to review or change the details we have about you, please contact us by sending email to support@spiremt.com.

          How to Contact Us
          If you have any specific questions about this Privacy Policy, you can contact us via email or phone or by writing to us at the address below:
          Call to: +1 978 2637100
          Send e-mail to: support@spiremt.com
          Send mail to our address:
          249 Cedar Hill Street
          Marlborough, MA 01752