Spire Metering Technology's products have been manufactured and tested thoroughly before shipping to customers. Normally, the products should work reliably if the installation procedure and usage instruction are carefully followed. In case there is a need to return the unit for re-testing, re-pairing or calibration, please contact our support team with the model number and serial number information of the unit before sending the unit to us. Both numbers can be found on the product label. For each service or calibration request, we will issue a Return Materials Authorization (RMA) number.
Be noticed that the cost for repairing can only be determined after receipt and inspection of the instrument. A quotation will be sent to the customer before proceeding with the service.